Elaborating on the need for such mobile teams, Singapore Armed Forces (SAF) Colonel Tong Yi Chuen, commander of the home recovery task group, said that they once encountered a family that was not able to teleconsult a doctor.
A team then visited the home to facilitate the process.
“We also got the doctor to … call the household to follow up with the consultations. So I think this is why we think in some cases, these mobile teams will be extremely useful,” he said.
Currently, people who are recovering at home and do not feel well have access to telemedicine operators. Among those who put in a request for telemedicine, 84 per cent of them got a call back within two hours, said Mr Vasu.
The home recovery programme had faced teething issues in the first few weeks of its launch, with residents complaining about the lack of clear instructions from authorities.
Giving an update on the programme on Wednesday, the task group said more than 90 per cent of COVID-19 patients who are eligible to recover at home are contacted for “onboarding” within 24 hours after submitting their details via a form.
Home recovery buddies, who include full-time SAF national servicemen and regulars, contact positive cases by phone to confirm their eligibility and formally include them in the programme, said the task group.
It added that more than 450 SAF personnel have been deployed to support the home recovery programme, up from the initial number of about 200.
“It is important for individuals to complete the COVID-positive Patient Details Form promptly so as to initiate a triaging process to assess their suitability for home recovery programme,” the task group said.
Some delays may occur due to administrative issues such as patients not filling up their mobile numbers correctly, said MOH’s Mr Vasu.
“Often, people fall through the cracks because they put it wrong telephone numbers and so forth, the team has been working extremely hard to find multiple ways to get to the individual,” he added.
If all else fails, ground engagement agents such as police officers or auxiliary police officers are activated to go knocking on doors, Mr Vasu said. This operation, however, cannot be expanded, he added.
“Therefore we need to have a high accuracy of the information that’s provided to us,” he said.
Issues also arise when patients say they cannot self-isolate when they in fact can or change their minds about going to a care facility.
“Those kinds of things does add to the administrative burden does add to inefficiencies,” he explained.
ROLE OF HOME RECOVERY BUDDIES, CARE MANAGERS
Throughout the home recovery journey, individuals can contact a hotline to reach a home recovery buddy should they have any queries, the task group said.
Callers are given a menu of options, and their queries will then be routed to the correct parties so that their concerns can be addressed “more responsively and appropriately”, the task group said.
On top of home recovery buddies, a group of public service officers has also been designated as care managers. They follow up on those who are assessed to require additional support, such as older seniors, the task group added.
Care manager Mohamed Firdaus Mohamed Akbar, who was roped in to help about two weeks ago, said that one of the challenges he has faced so far is handling seniors who are “very, very anxious during this period of isolation”.
Some of them live alone and have medical conditions, he said, adding that they are worried about what will happen to them and who they should reach out to.
“They’re also worried about their loved ones because some of these people are also caregivers,” he said.
In such cases, he said he calls them in the following days to check in on them, and to get a sense of how they are coping mentally and physically.
“Anybody who goes through this isolation is always very anxious to see it come to an end,” he said.